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Delivery
The Seller begins the execution of the order at the moment of payment by the Buyer.
Shipment of goods is carried out within 24 hours from the commencement of the contract. The ordered goods are delivered to the Buyer's address indicated when placing the order.
Delivery is carried out in the territory of the Netherlands, Belgium, Germany and France.
The delivery takes place only on working days.
The post office usually delivers a package within 24 hours of sending it, but during the holiday season and very busy periods, this time may be extended. In such a situation, please contact us: info@shamanka.nl
The seller makes shipment in one of the following ways via:
Post NL Together with the goods, the Buyer is provided with the proof of sale of the goods.
At the Buyer's request, the Seller shall deliver the invoice to the Buyer.
The Seller is obliged to deliver to the Buyer goods free from defects.
Delivery and payment methods offered
The Customer may use the following methods of delivery or collection of the ordered Product:
Courier service,
Pickup in person available at: 4283JN Giessen, Productiestraat 34.
The customer can use the following payment methods:
Payment on delivery
Payment by bank transfer to the seller's account: NL72INGB0008312303 in the title, please enter the order number.
Electronic Payments: iDeal, Card Payment, PayPal Payment, Klarna Pay Later Payment.
Returns and 14 days cooling-off period - Right of withdrawal You have the right to withdraw from the agreement within 14 days without stating reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. Products where hygiene is important, such as tablets, powders, drinks, creams, oils, cosmetics, can only be returned if the seal has not been broken. Items whose safety packaging has been broken can therefore not be returned without explicit contact with the customer service of shamanka.nl - info@shamanka.nl In order to exercise the right of withdrawal, you must inform us of the withdrawal by means of an unambiguous statement (e.g. in writing, by post, fax or e-mail). You can use the model withdrawal form (PDF) sent by us for this, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs as a result of your choice of a method of delivery other than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the agreement, from us.
We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to withdraw from the agreement. You are on time if you return the goods before the period of 14 days has expired.
The direct costs of returning the goods are for your account. You are only liable for the decrease in value of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Our return address is:
Shamanka
4264KG Veen
Veensesteeg 23
Received the wrong product? We do our utmost to send the correct products. However, there is always a small chance that something will go wrong. If you receive a wrong product, we ask you to return it unopened, unused and undamaged to Drogist.nl. The direct costs for the return in case we have sent a wrong item are for Shamanka.nl. This also applies to the costs for shipping to you.
You can use the return form to return products. The reason for return can be indicated on this, but this is not mandatory. Products can be returned within 14 days without stating reasons.
The Seller begins the execution of the order at the moment of payment by the Buyer.
Shipment of goods is carried out within 24 hours from the commencement of the contract. The ordered goods are delivered to the Buyer's address indicated when placing the order.
Delivery is carried out in the territory of the Netherlands, Belgium, Germany and France.
The delivery takes place only on working days.
The post office usually delivers a package within 24 hours of sending it, but during the holiday season and very busy periods, this time may be extended. In such a situation, please contact us: info@shamanka.nl
The seller makes shipment in one of the following ways via:
Post NL Together with the goods, the Buyer is provided with the proof of sale of the goods.
At the Buyer's request, the Seller shall deliver the invoice to the Buyer.
The Seller is obliged to deliver to the Buyer goods free from defects.
Delivery and payment methods offered
The Customer may use the following methods of delivery or collection of the ordered Product:
Courier service,
Pickup in person available at: 4283JN Giessen, Productiestraat 34.
The customer can use the following payment methods:
Payment on delivery
Payment by bank transfer to the seller's account: NL72INGB0008312303 in the title, please enter the order number.
Electronic Payments: iDeal, Card Payment, PayPal Payment, Klarna Pay Later Payment.
Returns and 14 days cooling-off period - Right of withdrawal You have the right to withdraw from the agreement within 14 days without stating reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. Products where hygiene is important, such as tablets, powders, drinks, creams, oils, cosmetics, can only be returned if the seal has not been broken. Items whose safety packaging has been broken can therefore not be returned without explicit contact with the customer service of shamanka.nl - info@shamanka.nl In order to exercise the right of withdrawal, you must inform us of the withdrawal by means of an unambiguous statement (e.g. in writing, by post, fax or e-mail). You can use the model withdrawal form (PDF) sent by us for this, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs as a result of your choice of a method of delivery other than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the agreement, from us.
We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to withdraw from the agreement. You are on time if you return the goods before the period of 14 days has expired.
The direct costs of returning the goods are for your account. You are only liable for the decrease in value of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Our return address is:
Shamanka
4264KG Veen
Veensesteeg 23
Received the wrong product? We do our utmost to send the correct products. However, there is always a small chance that something will go wrong. If you receive a wrong product, we ask you to return it unopened, unused and undamaged to Drogist.nl. The direct costs for the return in case we have sent a wrong item are for Shamanka.nl. This also applies to the costs for shipping to you.
You can use the return form to return products. The reason for return can be indicated on this, but this is not mandatory. Products can be returned within 14 days without stating reasons.
