Shamanka Shipping rules, complaints and returns

Shipping rules, complaints and returns

The rules for shipping the ordered goods

Deliveries are made within 3-4 days of receipt of payment confirmation.
Goods are shipped within the Netherlands via Post NL.

The packaging fees are included in the shipping costs. Transport costs may change due to the weight of the shipment or the quantity of goods ordered.
I recommend buying several products in one basket to avoid duplication of transport costs.
I can not group two separate orders, therefore shipping costs are added to each order separately.
It’s cheaper to go out if, for example, with a colleague – you make one order and share the cost of delivery;).
Regular shipping – 6Euro – is counted up to 30KG above, there will be a different price.

The product for shipping is properly packed and secured.
The standard package is glued with a company tape with our logo.
Please check when you receive the parcel if it was not damaged during transport.

Delivery status and shipment

You can check the status of the order:
If you have created an account during the order – you will check the status after logging in.
If you did not create an account – check the status of the order without logging in.
(giving the order number and your e-mail address).

Complaints and returns:

The New Products are covered by the Sale Agreement.

The seller is obliged to provide the customer with a product free from defects.

In the event of a defect purchased from the Seller of the goods, the Customer has the right to make a complaint based on the provisions regarding the warranty in the Civil Code.

Complaints should be reported in writing or electronically to the addresses of the Seller provided in these Regulations.

It is recommended that the complaint include concise description of the defect, circumstances (including date) of its occurrence, data of the Customer submitting the complaint, and the Customer’s request in connection with the defect of the good. After shipment return seller has t to pay the client back in 14 days .

A consumer has the right to dissolve a contract, without giving reasons, for the supply of digital content that is not supplied on a material medium during a period of at least fourteen days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).

The trader reimburses the consumer immediately with all payments, including any delivery costs the trader charged for the returned product, though at the latest within 14 days after the day on which the consumer reported the withdrawal. Except in cases in which the trader has offered to retrieve the product himself, he can postpone refunding until he has received the product or until the consumer proves he has returned the product, depending on which occurs earlier.
After waiting for delivery the client may cancel the order.
I will not handle the applicationform yet so you can change these things.

The place of delivery is deemed to be the address that the consumer makes known to the company.
The company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 .

The Seller will respond to the claim immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the Customer’s request was considered justified.

Goods sent as part of the complaint procedure should be sent to the address given on the page – CONTACT.

In case of any doubts please write to the email:

Or contact by phone at:
0031 616 989 127

from Monday to Friday:

9-18 !! 🙂